Refund & Cancellation Policy

Limn sells two things: Pigment packs, a one-time purchase of generation credits, and the Creator subscription, a recurring plan that unlocks studio features and includes a Pigment allowance each billing period. Both are digital services delivered immediately.

Pigment is only deducted once a generation completes successfully. If a generation fails, is cancelled, or returns no usable frames, no Pigment is deducted and there is nothing to refund. If you believe you were charged for a generation that failed, contact us and we will investigate and return the Pigment if the charge was ours in error.

Unused Pigment from a pack is refundable within 7 days of purchase, provided you have not spent it. Refunds are issued to the original payment method for the unspent portion, and the corresponding Pigment is removed from your balance.

Pigment that has already been spent on completed generations is non-refundable, because the underlying compute has been consumed and the resulting assets are yours to keep. This does not affect your rights where a charge was made in error or where a refund is required by law.

You can cancel the Creator subscription at any time from your Account page. Cancellation stops future renewals; it does not retroactively refund the current period. You keep studio access and any Pigment already granted until the end of the period you have paid for.

If you cancel within 7 days of the first payment on a new subscription and have not used any paid-tier feature or spent the included Pigment, contact us for a full refund of that period.

If our platform fails in a way that consumes your Pigment without delivering a usable result, we return that Pigment to your balance. Where a whole billing period was unusable because of a sustained outage on our side, contact us and we will refund or extend that period.

Email contact@ludotronics.io from the address on your account, with the approximate date of the charge and what went wrong. We aim to respond within 2 business days.

Approved refunds are issued to the original payment method. Once we process a refund, the time for it to appear on your statement is set by your bank or card issuer and is typically 5–10 business days.

Please contact us before raising a chargeback. Nearly every billing issue is faster to resolve directly, and we would rather fix it than dispute it.

See also our Terms of Service and Privacy Policy, or contact us.